Platform Charge and Return Policy for Tutors

Account Creation: There is no initial charge for creating a Tutor account.

Charges: Tutors are required to pay two types of charges:

1. Verification Charge: A one-time fee of BDT 500 for the address verification process. If a Tutor changes their address post-verification, they must obtain a new verification letter by paying the applicable delivery charge based on their city.
2. Platform Charge: This is a one-time charge per tuition job, calculated as a percentage of the tuition payment, and must be paid within seven days of confirming the job.

Online Tutoring Payment Process:

1. For online tuition jobs, Schooling collects the first month’s full tuition fee from the guardian/student in advance on behalf of the Tutor.

1. After the first month, the Tutor receives the payment after deducting the platform charge.
2. For subsequent months, the guardian/student pays the Tutor directly in advance between the 1st and 10th of the respective month.

Refund Policy:

1. If a Tutor pays the platform charge in advance but the tuition job is canceled due to a valid reason, the payment will be refunded according to our Return Policy.

1. Refunds are calculated based on the duration of the tuition job and the Return Policy percentage.
2. Example: If your tuition salary is BDT 5000 and you are charged a 55% platform fee (BDT 2750), and the job is canceled after the platform charge payment, you may receive a refund based on the Return Policy duration.
3. To qualify for a refund, the discontinuation must be initiated by the guardian/student and must have a valid reason. Refunds are not applicable if the cancellation is due to the Tutor’s fault, as determined by our investigation team.
4. Tutors must notify us within 48 hours of cancellation to be eligible for a refund. Our team will review the case and process refunds accordingly.

Fee Changes: Schooling reserves the right to revise platform charges or introduce new fees at any time. Any changes will be communicated in advance via a notice on our platform.

Check the below chart to know the platform charge percentages based on “Service Type” and also the “Payment Return Policy”.

Note: Please keep in mind that the updated platform charge policy will apply exclusively to tuition jobs posted on or after January 1, 2026. Any jobs posted before this date will remain subject to the previous platform charge policy and will not be impacted by this update.

Ban Policy

Users may face temporary or permanent bans for specific violations after a thorough investigation. During the ban period, users cannot post requests or apply for jobs.

• Tutors may be banned for reasons like non-cooperation, inappropriate behavior, rule violations, false information, unethical actions, or creating issues post-confirmation.
• Guardians/Students may be banned for non-cooperation, misconduct, inappropriate behavior, unethical actions, or issues with tutors post-confirmation.

Information Accuracy

You are responsible for the accuracy and legality of all information provided, including compliance with laws and third-party rights. Violations may result in suspension or termination of your account. Schooling reserves the right to use your information in line with our Privacy Policy.

App Permission and Data Collection

The Schooling App requires certain permissions to enhance user experience, including location data for check-in/out features. Users can update or delete their information; however, some data may be retained for legal or business requirements.

Data Deletion Rights

Users have control over the information they provide to us, including the ability to update or delete their data. However, certain features or functionalities of the Platform may not be accessible without specific information. When users delete their information or accounts, it is removed from our system. However, some data may be retained to comply with legal obligations or meet business requirements. Any retained information will be anonymized to prevent identification.
To request data deletion, please [click here] or contact us at [email protected] for assistance.

Text Messages & PUSH Notifications

We send text messages and push notifications to guardians, students, and tutors to inform them about tutor requests and updates on tuition services.

Breach of Terms

We may restrict your activity, remove postings, issue warnings, suspend or terminate your membership, or refuse services if:

1. You breach this Agreement or related documents.
2. We are unable to verify or authenticate the information you provide.
3. Your actions pose potential financial loss or legal liability to other users or to us.

Privacy

We do not sell or rent personal information to third parties for marketing purposes without explicit user consent. Personal information is only used as outlined in our Privacy Policy. If you do not agree to the transfer or use of your information as described, please refrain from using our services.

YOU HAVE READ THESE TERMS OF USE AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE