1. DEFINITIONS

• “We,” “Our,” and “Us” – Refers to the creators of this privacy policy.
• “You,” “Your,” “Yourself,” and “User” – Refers to natural and legal individuals who use the Website or App.
• “Website” – Refers to the official website of Schooling, created and maintained by Schooling Limited.
• “App” – Refers to the Schooling app, developed and managed by Schooling Limited.
• “Personal Information” – Refers to any personally identifiable information that we may collect from you.
• “Third Parties” – Refers to any website, company, or individual other than the user and the Company.

2. OVERVIEW

We respect your privacy and are committed to protecting your personal information online. We recognize the importance of safeguarding and responsibly handling any personally identifiable information “Personal Information” you share with us, which may include, but is not limited to, your name, address, email address, phone number, and other contact details. To purchase a product from our Website or App, you will be required to provide certain information, such as your phone number, bank details, date of birth, class, school, subjects, syllabus, and email address. This Privacy Policy also applies to data collected from users who are not registered members, such as browsing behavior and pages viewed. Additionally, the Website and App may request permission to link your Schooling account to your social media accounts. If granted, information will be gathered directly from these social media accounts.

3. USER-PROVIDED INFORMATION

When you register on our Website or App, you provide information that may include:

• (a) Your name, age, email address, address, phone number, password, and educational interests;
• (b) Transaction-related details, such as when making purchases, responding to offers, or using our services;
• (c) Information you provide when contacting us for help;
• (d) Information entered into our system when using our services, such as asking questions, participating in discussions, or taking tests.

We consider this information to be Personal Information. We may use this information to deliver services, notifications, and promotional materials. If additional personal identification is required, we will ask you for it directly. To fully utilize our App, Website, and Services, you must log in using your credentials, which will help us accurately capture your information.

4. AUTOMATICALLY COLLECTED INFORMATION

Our App and Services may automatically collect certain data, such as the type of mobile device you use, your device’s unique ID, IP address, browser type, and usage details. This information is collected based on permissions granted by you, as is common with most mobile applications. For payment processing, we use external credit card processing and payment gateway companies that do not retain, share, or use your personal information for other purposes.

5. HOW INFORMATION IS COLLECTED

We determine the purpose of collecting your Personal Information at the time it is collected or prior to collection. We will only collect and use your information for specified purposes and other compatible purposes, with your consent or as required by law. Your Personal Information will be retained only as long as necessary to fulfill those purposes. Collection will be lawful and fair, and we will ensure that your information is accurate, complete, and up-to-date.

6. SMS VERIFICATION

The main purpose of the Schooling app requesting SMS permission is to facilitate secure and effective communication between the app and its users, which typically includes students, parents, and teachers. Here are some specific reasons for requesting SMS permission:

1. Seamless Account Verification: The main purpose of the schooling app requesting automatic One-Time-Password (OTP) SMS permission is to streamline the verification process by automatically detecting and processing OTPs sent via SMS only. It is making the account registration or login process faster and more convenient for users.
2. Important Notifications: The app can send timely updates and reminders via SMS for important events, such as class schedules, assignment deadlines, or exam dates, ensuring that users stay informed even without internet access.
3. Communication with Non-Smartphone Users: SMS allows the app to reach users who may not have access to smartphones or data services, ensuring that critical information is accessible to all users.
4. Emergency Alerts: In the case of urgent or emergency situations, SMS ensures that users receive important alerts promptly, even if they are not actively using the app.

7. COOKIES

We use cookies on certain pages of our Website and App to deliver customized services. Cookies are small files stored on your device that help us tailor our services to your preferences. They may also be used to remember logged-in users. Third-party providers, such as Google, may use cookies for ads. You can opt out of these cookies by visiting the provider’s settings or through services like aboutads.info. For Google Analytics, you can disable cookies by installing the opt-out plugin available at Google Analytics Opt-Out.

8. EXTERNAL LINKS ON WEBSITE

Our Website may include links to external websites, content, or resources. We do not control these external sites or resources, and we are not responsible for their content or availability. We also do not endorse these sites or resources. Third-party websites and services may have their own privacy policies, which we encourage you to review before sharing your personal information with them.

9. OUR USE OF YOUR INFORMATION

We use your contact information to communicate with you. Your IP address helps us diagnose server issues and manage our Website and App, and it may also be used for security and fraud prevention. In the event of a company merger or acquisition, we will notify you before transferring your information. We may disclose your personal information to comply with legal obligations or to prevent fraud or other illegal activities.

10. CONFIDENTIALITY

You acknowledge that this Website may contain confidential information, which you agree not to disclose without our prior written consent. Your information will only be disclosed to third parties if required by law. We will not sell, share, or rent your personal information to third parties, and we will only send emails related to services and products you have agreed to.

11. OUR DISCLOSURE OF YOUR INFORMATION

While we take steps to protect your personal information, the regulatory environment may sometimes require us to disclose it. We may share your information with law enforcement, government officials, or third parties as needed for fraud prevention, intellectual property protection, and other legal obligations. We do not sell or rent your personal information as a matter of policy. However, external service providers and our affiliates may access your information solely to enhance your experience and provide our services.

12. ACCESSING AND REVIEWING INFORMATION

You can view and edit your personal information at any time. Although we may retain certain historical data, we will honor requests to update or delete information to the extent possible. Due to technical and legal constraints, we cannot guarantee the complete removal of your data from our systems, including backup storage.

13. OTHER INFORMATION COLLECTORS

This Privacy Policy applies only to the collection and use of your data by us. If you provide information to third parties, including external advertisers, their privacy policies will apply. We recommend reviewing the privacy policies of third parties before sharing your personal information with them.

14. SECURITY

We treat data as a valuable asset and take precautions to prevent data breaches and unauthorized access. We use industry-standard security measures to protect your information during transmission and storage. However, we advise you not to share sensitive information, like credit card details, through our Website and to handle such transactions offline or through secure channels.

15. DISCLAIMER

While we strive to protect your privacy, we cannot guarantee complete security for your personal information online. You acknowledge that you bear all risks related to your use of the Website, Internet, and any devices or accounts associated with them.

16. DISPUTES AND JURISDICTION

All disputes related to this Privacy Policy, including claims for rights, refunds, or compensation, will be resolved through a two-step dispute resolution process. First, mediation will be conducted by a mutually agreed-upon mediator. If mediation fails, arbitration will follow, with a panel of arbitrators appointed by both parties. Arbitration will take place in Dhaka, Bangladesh, in English, and the arbitrator’s decision will be binding. If resolution is not reached, the matter may be taken to the Dhaka courts.

17. QUESTIONS, SUGGESTIONS, AND COMPLAINTS

For unresolved issues or additional concerns, please contact our Customer Support team at [email protected].

18. NOTICE OF AMENDMENTS TO TERMS AND PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time without prior notice. Continued use of the Website will signify your acceptance of the updated terms. We encourage regular reviews of this Privacy Policy, and if you disagree with any changes, you may discontinue using the Website and related services immediately.